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 Today
businesses experience change almost daily, therefore leaders should
be prepared in advance to effectively manage change in the
workplace. It is not unusual for most employees to fear, resist or
even find it challenging to cope with forms of change.
By training
the management team to acquire the necessary skills to assist
employees with change initiatives, regardless of what changes may
take place in the future will increase the chances of a smooth
transition and improved productivity.
Signs of
Denial:
-
Expressions
of anger & fear.
-
Skepticism
-
Oversimplification of the change Focus on the good old times.
-
Withdrawal
from the team.
How to
help...
Supply information about the need for change.
Explain what to expect and adjustments.
Give time for reality sink in
Signs of
Resistance:
-
Expressions
of blame, anxiety, anger, depression, loss.
-
Accusations
about the intentions: “The company doesn’t care.”
-
Refusal to
embrace the new ways.
-
Negative
attitudes towards the potential for change.
Avoid
resistance by...
Listening, and acknowledging employees’ feelings.
Be understanding.
Let them share their feelings.
Provide information and be patient.
Signs that
denial and resistance has moved into the Exploration stage:
-
Attention
shifts to the future.
-
Lots of
energy open to trying.
-
Over-preparation, confusion, chaos.
-
Buy-in to the
new ways.
Leverage
the energy by...
Setting priorities and steps for success and training.
Praising and supporting.
Brainstorm in planning sessions.
Signs that
change is accepted:
-
Teamwork,
focus and cooperation.
-
Positive
energy.
-
Focus on the
future.
Solidify
the team’s commitment by...
Set long term goals.
Concentrate on team building.
Celebrate success.
Recognize those who have changed.
Learn from the experience.
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